Vital Skills: Support and Supervision

Purpose of course

This module is designed to develop your knowledge and understanding of the steps befriending services can take to protect vulnerable groups, volunteers, staff, and the reputation of the organisation. Working within the community requires an awareness of many external factors, knowledge of risk indicators, and the use of strong internal controls. Those who complete this course will develop their knowledge and understanding to run their befriending project and support their stakeholders safely. 

Learning objectives include:

  • To analyse what support structure is best for your project 
  • To compare support and supervision content with attendees from other projects
  • To identify incentives for volunteer engagement and volunteer retainment 
  • To discuss methods of data collection and impact measurement 
  • To calculate staff capacity for providing effective and efficient support and supervision

Duration and Time Commitment 

We are offering this course in a one-day intensive delivery so that staff can complete the training in more efficient timing. Throughout the five hours, participants will discuss and share practice, and complete interactive tasks. The five hours are broken up with two comfort breaks. Post-event, all participants will receive a certificate of completion after their attendance and participation at the event. Participants will also gain access to the Resource Pack with all the course information, as well as any relevant sample policies, procedures or guides signposted during the course.  

Agenda for the day

  • Networking and the purpose of Support and Supervision 
  • What type of support is best for your project? 
  • Providing inclusive support, without bias or discrimination 
  • What should we cover in a support and supervision agenda? 
  • Tea Break
  • Taking accountability and protecting your reputation  
  • How do we ensure volunteers attend? 
  • What helps people feel supported?
  • Tea Break
  • Gaining the best insight for monitoring impact and retaining volunteers
  • Being conscious of our capacity 
  • Good practice in Support and Supervision Protocol 
  • Questions and Close 

Additional support

Any attendee of this course will gain the opportunity to access 1:1 support and consultancy with Befriending Networks staff to create a Support and Supervision protocol and agenda for their service. 


This day of delivery is £65 for members of Befriending Networks, and £90 for non-members.

Are you a member? Make sure to log in before booking to receive your discount. 


Contact the course facilitator at


Cancellation Policy: Please note: we understand that circumstances may require a change of training dates. We allow you to defer once when we are given notice of at least 48 hours, after that it is seen as a non-refundable cancellation. Please check your diary before committing to any dates. If you must defer your space due to unforeseen circumstances, requests must be made before the class starts to be considered. You can contact the facilitator of your event, or to discuss your booking.
Accessibility: All Zoom events have live closed captions available. If you have any accessibility requirements, please do get in touch and notify our Learning and Development manager so that they can best prepare and ensure the course is inclusive of your needs.