Essential information if you are thinking about undertaking the Quality in Befriending (QiB) Award.

“Befriending Networks has always been very supportive and spent time with me speaking about our service in view to completing the initial application form and applying for the QiB award."

—The London Irish Centre

Benefits of achieving QiB

  • Increase the confidence of potential referrers, befriendees and befrienders as well as funders, commissioners and other stakeholders
  • Review and reflect upon all aspects of the services you manage
  • Receive a ‘health check’ and advice on how you can continue to develop the quality of your service
  • Achieve a certificate and gain use of the QiB logo

What QiB Requires

QiB assesses four areas of practice: 1) the service 2) the befriendee 3) the befriender 4) the match.

Each practice area is assessed against a series of indicators, which need to be evidenced through documents, policies, and case studies. 96 indicators must be met to achieve the QiB Award, and a further 29 must be met to achieve QiB Excellence.

Services have several months to complete the evidencing process, which is undertaken entirely online and are supported throughout by their named assessor.

You are eligible if your service...

  • works with vulnerable or isolated people
  • has a strong emphasis on befriending as the primary aim (rather than mentoring, although mentoring may be a part of your service aims)
  • has befrienders who work in a primarily befriending role (i.e. not primarily as advocates, carers, advisors, personal assistants, shoppers, counsellors, DIY helpers, etc.)
  • has completed at least one full cycle of work before registering (i.e. referrals and assessments, recruitment, training and matching of volunteer befrienders, providing support to both parties, reviewing matches and have considered how to manage endings if not yet experienced any)
  • has funding in place to continue for at least the next 12 months or has submitted a funding applications to enable this to happen
  • complies with Befriending Networks 'Good Practice in Befriending' (page 18) guidelines on staff:befriender ratio recommendations or has recorded reasons why it is safe to exceed these (for instance telephone befriending)
  • is a member of Befriending Networks and will remain so throughout the three year award period

Ready to Apply for QiB? Information Download and Read: What is QiB?