Vital Skills: Matching and Endings

Purpose of course

This module is designed to develop your knowledge and understanding of the matching process. A successful match can help encourage better results when measuring the impact of your project, can improve your reputation and can help with volunteer retainment as we provide our volunteers with a positive experience. This course reviews good practice and protocol with your matches, beginning to end. Endings must be handled with care to ensure any positive work done or progress made is protected. Join this one day event to learn more. Please see a full agenda of topics covered below. 

Learning objectives include

  1. To demonstrate an understanding of matching methods 
  2. To compare match meeting practice with attendees from other projects
  3. To create an efficient referral form 
  4. To discuss methods for collecting and storing data 
  5. To plan for match endings and design a positive procedure for your service  

Duration and Time Commitment 

We are offering this course in a one day intensive delivery so that staff can complete the training in a more efficient timing. Throughout the five hours, participants will discuss and share practice with one another, and complete interactive tasks. The five hours are broken up with two comfort breaks. Post-event, all participants will receive a certificate of completion after their attendance and participation at the event. Participants will also gain access to the Resource Pack with all the course information, as well as any relevant sample policies, procedures or guides signposted during the course.  

Agenda for the day 

  • 9:30am - 9:45am > Networking and understanding match objectives 
  • 9:45am - 10am > How to Match: Accountability versus Choice 
  • 10am - 10:25am > Considerations and characteristics 
  • 10:25am - 10:45am > Discrimination versus objective justification 
  • 10:45am - 11:10am > Good practice in the first match meeting 
  • 11:10am - 11:30am > Tea Break (20mins) 
  • 11:30am - 11:45am > Networking and comparing practice 
  • 11:45am - 12pm > Making your referral form efficient for matching 
  • 12pm - 12:15pm > Collecting and storing data 
  • 12:15pm - 1pm > Designing your matching pathway 
  • 1pm - 1:20pm > Tea Break (20mins) 
  • 1:20pm - 1:45pm > When matches go wrong 
  • 1:45pm - 2:05pm > How to end a match: Creating your protocol 
  • 2:05pm - 2:25pm > Ending a match while protecting progress  
  • 2:25pm - 2:30pm > Questions and close 

Additional support

Any attendee of this course will gain the opportunity to access 1:1 support and consultancy with Befriending Networks staff with the purpose of creating a 'To cease' protocol for endings matches safely. 


This course is £65 for members of Befriending Networks, £90 for non-members. Are you a member? Make sure to log in before booking to receive your discount.


Contact the course facilitator


* Please note: we understand that circumstances may require a change of training dates. We allow you to defer once when we are given notice of at least 48hours, after that it is seen as a non-refundable cancellation. Please do check your diary before committing to any dates.