Policies and Procedures for Befrienders

“Learning from other attendees began at the very beginning, time was used efficiently. Our facilitator was really good at  describing in more detail some issues, offering good practice and ideas which I will be following up as a result.” -Previous Participant

As an organisation, you will have policies and procedures to ensure the operation of a safe and competent befriending project. To guarantee our befrienders understand the paperwork and processes in place, we must translate our jargon, delivery and style into an accessible format. By attending Policies and Procedures for Befrienders, participants will discuss good practice for communicating your infrastructure with befrienders.

A key part of managing any befriending project is ensuring that policies and procedures are followed by all involved for safety, efficiency and liability. This short course is focused on just that - motivating volunteers to not only follow our policies and procedures but to get an active engagement to ensure information is transferred and remembered. From boundary agreements, lone working policies, support and supervision procedures - your befriending roles and relationships have formality. 

Key discussion points 

1. Policies and Procedures 

  • For a safe and competent project
  • For a good practice project

2. Communication stages with Befrienders

3. How to communicate with Befrienders

4. How to enhance content and designs 

5. Sample policy and procedure

  • Good practice from members
  • Templates available 

Additional support 

This course is a 1.5-hour interactive class to discuss good practice in policies and procedures for protecting and guiding befrienders. All attendees will receive Befriending Networks Policies and Procedures for Befrienders booklet. Any attendee of this course will gain the opportunity to access 1:1 support and consultancy with Befriending Networks staff to have a policy or procedure reviewed for good practice.

Availability and Pricing

This course runs with 20 places maximum per run. Policies and Procedures for Befrienders is available once every six months minimum. Policies and Procedures for Befrienders costs £25 for Befriending Networks members and £40 for non-members.


Contact the facilitator of this course: Angus@befriending.co.uk or Victoria@befriending.co.uk 

Cancellation Policy: We understand that circumstances may require a change of training dates. We allow you to defer once when we are given notice of at least 48 hours, after that it is seen as a non-refundable cancellation. Please check your diary before committing to any dates. If you must defer your space due to unforeseen circumstances, requests must be made before the class starts to be considered. You can contact the facilitator of your event, or Victoria@befriending.co.uk to discuss your booking.
Accessibility: All Zoom events have live closed captions available. If you have any accessibility requirements, please do get in touch and notify our Learning and Development manager Victoria@befriending.co.uk so that they can best prepare and ensure the course is inclusive of your needs.