Core Skills in Befriending for Volunteers

“The modules have taught me all the ins and outs to becoming a good befriender in the community. They have given me vital information and guidelines to stick to.”

—Volunteer with Ben View Resource Centre

“This course will assist me in my befriending role by providing the necessary information needed for a positive and successful befriender and befriendee relationship.”

—Volunteer with Redbridge Befriending Service

About the Course

Core Skills in Befriending for Volunteers is an online training course that provides befrienders with fundamental knowledge and should be used alongside organisation-specific volunteer training. The course is made up of 10 modules:

  • Module 1 - What is Befriending?
  • Module 2 - Values and Attitudes in Befriending
  • Module 3 - Communication Skills
  • Module 4 - Building Befriending Relationships
  • Module 5 - The Matching Process
  • Module 6 - Boundaries and Confidentiality
  • Module 7 - Support and Supervision
  • Module 8 - Roles and Responsibilities within Befriending
  • Module 9 - Managing Endings
  • Module 10 - Befrienders as Community Connectors

While Befriending Networks provides the information via the learning platform, coordinators/volunteer managers are responsible for tracking their volunteers' progress through the course and giving them feedback online or in contact session. Guidance for coordinators about how to access and use the online learning platform be found here.

Some coordinators choose to have volunteers complete specific modules, while others require volunteers to complete all 10 to receive a certificate from Befriending Networks.


Core Skills in Befriending for Volunteers is only available Befriending Networks members and is a free resource. Each month, 10 member organisations may register places for up to 5 volunteers.


Found 1 events.

Core Skills in Befriending for Volunteers Online Training

Registration from 6 May-31 May; Course Runs 3 June-31 July

Signed up? Access online learning here!

Once you have signed up for the course and received your username & password provided by Befriending Networks, you can login to the online learning.

Need Help? Call Befriending Networks 0131 261 8799 and ask for Peggy Beardmore, Adminstrator or email