Core Skills in Befriending for Volunteers

"I found this course a helpful tool to learn more about what befriending means and to reflect on the different elements of the befriending role...I now feel better equipped to take on another befriending responsibility."

—Volunteer with Wycombe Refugee Trust

“The Volunteer Online Training is really handy. It enables training to be delivered to possible volunteers in small numbers, at a time when we are unable to recruit a larger group.”

—Coordinator with Integr8 West Lothian

About the Course

Core Skills in Befriending for Volunteers is an online training course that provides befrienders with fundamental knowledge and should be used alongside organisation-specific volunteer training. The course is made up of 10 modules:

  • Module 1 - What is Befriending?
  • Module 2 - Values and Attitudes in Befriending
  • Module 3 - Communication Skills
  • Module 4 - Building Befriending Relationships
  • Module 5 - The Matching Process
  • Module 6 - Boundaries and Confidentiality
  • Module 7 - Support and Supervision
  • Module 8 - Roles and Responsibilities within Befriending
  • Module 9 - Managing Endings
  • Module 10 - Befrienders as Community Connectors

While Befriending Networks provides the information via the learning platform, coordinators/volunteer managers are responsible for tracking their volunteers' progress through the course and giving them feedback online or in contact session. Guidance for coordinators about how to access and use the online learning platform be found here.

Some coordinators choose to have volunteers complete specific modules, while others require volunteers to complete all 10 to receive a certificate from Befriending Networks.


Core Skills in Befriending for Volunteers is only available Befriending Networks members and is a free resource. Each month, 10 member organisations may register places for up to 5 volunteers.


Found 1 events.

Core Skills in Befriending for Volunteers Online Training

Registration from 1Jul-29Jul; Course Runs 1 Aug-30Sept

Signed up? Access online learning here!

Once you have signed up for the course and received your username & password provided by Befriending Networks, you can login to the online learning.

Need Help? Call Befriending Networks 0131 261 8799 and ask for Peggy Beardmore, Adminstrator or email