Reducing Inappropriate Referrals

Purpose of course:

We are aware that many befriending projects struggle with inappropriate referrals. This can happen in many different shapes and forms. For example: not meeting criteria or withholding of information to meet eligibility.

Reducing Inappropriate Referrals: Growing strong relationships and a clear message is a course requested by you and created around your needs. This short course is designed to provide you with support and guidance on this topic. It is important to know how to grow a strong relationship with your referrers, whether individuals or agencies. With steps for improvement and good practice on creating a stronger relationship and guidance on how to minimise inappropriate referrals, this training event will give you food for thought to implement or improve your structure.

Assessment of Learning:

There is no written work to complete on this training course. You will receive a course booklet via email on day one. Read this and prepare answers to the scenarios for webinar discussion. Have a specific scenario you need help with? Submit it to before the webinar and we will discuss it online, providing you with guidance from Befriending Networks as well as guidance from any other befriending projects participating.

Duration and Time Commitment:

You will have Monday - Wednesday to complete the reading and prepare for the webinar. We recommend 1-2hours to do so. All participants in this course will join online for the webinar on the last day. This webinar will run for 1.5hrs.


Are you a member of Befriending Networks? Make sure to log in to ensure you get your membership discount.




* Please note: we understand that circumstances may require a change of training dates. We allow you to defer once when we are given notice of at least 48hours, after that it is seen as a non-refundable cancellation. Please do check your diary before committing to any dates.