Time to Shine: Telephone Befriending - information and resources

This guide to telephone befriending was created by Time to Shine, run by Leeds Older People’s Forum. It includes: 

▪ How telephone support operates and the value of the service to clients

▪ What makes an effective telephone support volunteer

▪ To explore the volunteer's own attitudes and needs and the implications within the volunteer/client relationship

▪ To understand the dynamics of befriending, giving advice and counselling skills

▪ To become familiar with basic listening skills and the pitfalls to be avoided

▪ Some information on current (end of March 2020) local support services

▪ Signposting towards local and national organisations supporting volunteering and befriending