Time to Shine: Telephone Befriending - information and resources
This guide to telephone befriending was created by Time to Shine, run by Leeds Older People’s Forum. It includes:
▪ How telephone support operates and the value of the service to clients
▪ What makes an effective telephone support volunteer
▪ To explore the volunteer's own attitudes and needs and the implications within the volunteer/client relationship
▪ To understand the dynamics of befriending, giving advice and counselling skills
▪ To become familiar with basic listening skills and the pitfalls to be avoided
▪ Some information on current (end of March 2020) local support services
▪ Signposting towards local and national organisations supporting volunteering and befriending