Time to Shine: Telephone Befriending - information and resources

This guide to telephone befriending was created by Time to Shine, run by Leeds Older People’s Forum. It includes: 

â–ª How telephone support operates and the value of the service to clients

â–ª What makes an effective telephone support volunteer

â–ª To explore the volunteer's own attitudes and needs and the implications within the volunteer/client relationship

â–ª To understand the dynamics of befriending, giving advice and counselling skills

â–ª To become familiar with basic listening skills and the pitfalls to be avoided

â–ª Some information on current (end of March 2020) local support services

â–ª Signposting towards local and national organisations supporting volunteering and befriending