After Achieving QiB

Your organisation has achieved QiB – well done! The QiB Award/Excellence is valid for three years. 

“Achieving QiB has allowed us to present a credible opportunity to interested volunteers. It ensures that we offer a gold standard service by safeguarding our team of volunteer and paid staff. All members of the Home Link Family Support team take pride in upholding the values of the accreditation.”

—Home Link Family Support

Once QiB is Achieved, you gain:

  • QiB Award (or QiB Excellence) certificate (valid for 3 years from the date the initial assessment was completed)
  • Electronic version of the QiB logo to use on publicity materials
  • Comprehensive assessment report highlighting examples of particularly good practice, and suggestions of areas for possible development
  • Updated entry in the Quality Database on the Befriending Networks website and the QiB/QiB Excellence logo displayed with your service’s name in the online Befriending Directory

Annual monitoring

Each year, for the anniversary of your organisation's award, you will complete an annual monitoring form, which asks for updated information about the organisation. 

Download, complete and return the QiB Annual Monitoring Form to Lynne Davies, Finance and Administration Officer,

If things change in between, please get in touch...

  • if there are significant changes to your service. For example, if the befriendee:staff ratio increases dramatically or the if the nature of your service no longer aligns with the type of service assessed.
  • if you are launching an additional Befriending Service that you would also like to gain QiB. 

In these or other instances, call Befriending Networks 0131 261 8799 and ask for Angus Maclean, Quality Officer or email:

If you do not make Befriending Networks aware of such changes, but the Annual Monitoring form indicates the organisation may no longer be meeting the level of QiB which it was awarded, or if Befriending Networks is made aware of this from any other source, the organisation will be asked for clarification. Ultimately, Befriending Networks has the right to withdraw QiB from individual services/organisations, or change the level of award they hold if significant changes have occurred which impact on service delivery as assessed for the original Award.


Read more about Reaccreditation