Annual Members Survey 2019

Mon 5 Aug 2019

Befriending Networks wished to gain an idea, for 2019, of what services members are accessing and using, what they think about the services they do access/use and what, if anything, not currently provided that they would like to see. We sent out a short survey asking members what services they access and how they rate those. In addition we asked members how successful they thought we were in delivering our strategic aims.

Results from the 2019 Annual Members’ Survey are very similar to the 2018 Survey. The response rate was 30% of members, a small increase on the 29% rate for 2018. The majority of responses were positive with the majority of responding members stating that they were satisfied or very satisfied with the services they had accessed. Overall, responses showed similar or increased levels of satisfaction for most services.

Here's what some of our members said: 

"Being a member of Befriending Networks is invaluable especially as lots of Befriending Projects have only one or two members of staff. It is so reassuring to know I can get advice and information either online or by phone almost immediately. I recently achieved the accreditation which helps keep you on track and of course helps with funding applications. Very helpful friendly staff keep up the good work!" - Redbridge Befriending

"I think information and support is an area where Befriending Networks excels - great information in relation to best practice." - ALONE

"The Befriending Networks' newsletter is informative, topical and always worth reading. Publicity around Befriending Week is always excellent and attention grabbing." - VASL

"The team finds Common Ground Meetings really useful. They are not only great for networking. but also to keep up to date with some of the work other charities and companies are doing! The Befriending Networks team is knowledgeable and helpful, always happy to help and support us. Please continue like this!" - Independent Age