Neath Port Talbot County Borough Council

The befriending service is provided by Neath Port
Talbot Council. Our volunteer befrienders are
there to form successful, trusting partnerships
with people who are very lonely and have
very little, or no meaningful social contact with
other people. A befriender can provide some
companionship or help you feel more confident
about forming your own relationships in the future.

The service is there for people who are 25 years old and
over, living in Neath Port Talbot, who are significantly affected by
loneliness and have very little or no contact with others.
A befriender is not a replacement for any type of care or health
service. Volunteers are not able to administer medication or
provide any personal care. They are only there
in the capacity of a companion.

Information for volunteers

How does it work?
Volunteer befrienders are matched with a
person in the community to provide much
needed companionship and the opportunity
for people who are isolated to get out and
about in the local area. Matches are made
taking into account location, hobbies, interests
and personality. Volunteers will receive support from
the project coordinator so that the process is enjoyable and
rewarding. All our volunteers will need to undertake a DBS check.
What things can I do as a Befriender?
Befrienders might spend some time with someone in their home
for a cup of tea and a chat, or do things in the community together
like going shopping or visiting a park.
How often would I need to volunteer my time?
The role of a befriender is very flexible. A time and place will
be agreed between you the volunteer and the person you will
befriend. We generally ask for a minimum of an hour a week.
We will ensure that as a volunteer you will be supported by your
coordinator on every step of your journey with us.
Will I need/be given training?
You will be required to undertake basic training including
safeguarding, boundaries and equality & diversity.
You will receive a certificate for each training course


Rhiannon Powell
Neath Port Talbot County Borough Council
Neath Port Talbot CBC
Civic Centre
Neath Port Talbot

Age Groups