The Women & Families Resource Centre

The main aim of the “Sisters with Heart” befriending project is to provide a 1:1 befriending service offering practical & emotional support for vulnerable, isolated & disadvantaged women, particularly asylum/refugee, black & ethnic minorities and other disadvantaged groups in Wolverhampton. We aim to improve their physical, mental and emotional health and wellbeing. This is done through home visits, mentoring and after care support to provide women with early intervention and preventative services before problems reach crisis point. Women’s issues could range from deprivation, social isolation, high levels of stress, harassment, depression, destitution, divorce, family relationship breakdown, immigration issues, domestic violence, health worries, parenting support and many more.
Volunteer befrienders are matched with clients to offer regular weekly support, friendship and practical help to families under stress, helping families at an early stage to prevent family crisis and breakdown. In most cases, befrienders support women to access various community facilities and services to increase their independence and participation within the community. Isolation and loneliness have been linked to health risks in individuals and can lead to depression. Social contact, engaging in activities and being part of the local community has been said to improve a person’s health and well-being and therefore their quality of life.
The Sisters with Heart befrienders:
 Provide emotional and practical support through home visits.
 Facilitate and accompany individuals to activities within the local community.
 Go out for a coffee, walk, to the shops, the park or to pick up prescriptions.
 Accompany individuals to appointments (by prior arrangement).
 Support to establish other social contacts and strengthen family relationships.
 Assistance in locating local facilities and accessing services.
 Help individuals to maintain hobbies and interests.
 One- one activities with troubled families – Parents who are or at risk of facing child protection issues. Help and support with family bonding, Parent & child sessions
 Pregnancy Support – including lone pregnancy and pregnancy in difficult or dangerous situations such as homelessness, domestic abuse, asylum seekers or where there are other risk factors or health complications.

Information for volunteers

The main aim of the “Sisters with Heart” befriending project is to provide a 1:1 befriending service offering practical & emotional support for vulnerable, isolated & disadvantaged women, particularly asylum/refugee, black & ethnic minorities and other disadvantaged groups in Wolverhampton.

We are always looking for volunteer befrienders whose main roles are:

*To provide a responsive, high quality and service user-focused service to vulnerable women & their families, based on an assessment of need that is regularly reviewed and is outcomes driven.

*To provide practical support, home visits, mentoring and after care support to enable women to become independent and improve their quality of life. We equip them with the confidence, motivation and core life skills that they need to make positive changes in their lives.


Befrienders are in a unique position of trust offering support, in a caring and responsible way, as part of a service and being accountable to the organization whilst managing their workload.
In your role, you will visit the women at home or accompany them to activities, provide a listening ear and practical support whilst working alongside them to empower and encourage them to deal with their presenting circumstances whilst improving their quality of life. You are not a therapist, and the people you serve will not want you to be. You are not here to solve client’s personal problem. You are a person who can listen with empathy. You are a person who knows community resources and can act as a referral source.

Desirable qualities to have will be:

• You are reliable, non-judgemental and respectful.
• You have a caring nature, good listening and communication skills.
• You are able to maintain confidentiality.
• Ability to produce and maintain appropriate documentation
• Ability to prioritise workload and work on own initiative


Contact

The Women & Families Resource Centre
98 Ranger Drive
Oxley
West Midlands
WV10 6DB

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