Age Exchange

Age Exchange’s Virtual Day Care Service
The Virtual Day Care service provides a meaningful connection for people living with dementia, those that care for them, and older people experiencing loneliness and/or isolation. The service fosters companionship and support, whilst enabling creativity.

It is comprised of several elements. People accessing the service may be involved in all or some of these things:

Befriending Telephone Calls
Our dedicated team of staff, Reminiscence Arts practitioners and volunteers make these calls regularly. The purpose of the calls is to see how the person and their loved one are, with callers offering a listening ear and friendly conversation. They are also happy to support people if there is anything else they need help with – such as access to food parcels and medication, or practical advice on how to contact other services or care for their loved one.

Activity Boxes and DVDs
Giving everyone the opportunity to be creative, stay active and have fun – whether that be through visual art, crafts, games, song or movement – is very important to our work at Age Exchange. In order to continue doing this during the pandemic, every few weeks we send out activities specially designed by our experienced team of practitioners delivered directly to people’s doors. These include themed activity boxes and DVDs. Uniquely designed by our practitioners, the activity boxes contain a range of stimulating, inventive activities for all to enjoy whilst at home. Read more about our reminiscence arts activity boxes.

Information for volunteers

As a Telephone Befriending Volunteer at Age Exchange, you will be speaking to our service users over the phone During the current Covid-19 crisis, this role has been created to help our participants and carers that can’t join our groups in person combat loneliness and isolation.

A Telephone Befriending Volunteer is a diverse role and you will be invited into an interview and then if successful be offered a place on our training programme which will help develop the skills and knowledge needed, such as call handling and safeguarding. You will also hear from 4 of our volunteers who are currently doing these roles. Once you have done the training, and are feeling confident you will progress to making calls. You will be supported by one of our volunteer supervisors.

About you
We are looking for volunteers who are able to give a minimum commitment of 6 months, 3-4 hours per week from Monday to Friday during work hours. You must have regular access to a PC or Laptop and secure internet connection and a quiet space for making calls. We are looking for friendly talkative volunteers that have good verbal skills and are able to strike up conversations easily and have excellent listening skills. Good written and IT skills and the ability to be able to report complex or detailed information. You must be non-judgemental and respectful of the views, values and cultures of our diverse group of participants and carers, that may differ from your own.


Age Exchange
11 Blackheath Village

Age Groups