Online Vital Skills: Managing Waiting List & Endings 08/01-22/01 (Webinar 22/01 1-3pm)

Online Vital Skills: Managing Waiting List & Endings 08/01-22/01 (Webinar 22/01 1-3pm)
Go To Meeting

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We also accept training course bookings for non-members. If you would like to book a place on this course, please email admin@befriending.co.uk.

Managing the inevitable waiting lists which quickly develop within befriending services presents many strategic and practical challenges for coordinators. Similarly, managing endings in ways which are appropriate for your service and which take account of standards of good practice within befriending is a crucial part of the coordinator’s workload. Indeed, unless dealt with appropriately and positively there is the potential for undoing a lot of the good work achieved throughout a befriending relationship.

By the end of the session participants will have:

•Discussed what the current situation in their service is, as regards their waiting list and how this makes them feel.
•Looked at how to work with and keep in contact with people who are on the waiting list.
•Explored strategies for managing waiting lists, including:Reducing the numbers of referrals their service takes on & Creating more capacity to enable them to potentially work with more clients
•Bringing existing matches to an end so new ones can be created
•Looked at the number and types of relationships that your service can feasibly support.
•Discussed in what circumstances your organisation would end a match or its involvement in it.
•Explored good practice in ending matches.
•Thought about why having a waiting list might be a good thing.

Vital Skills is made up of one resource pack (which includes the theory, best practice and advice) and one activity pack where you are asked to put your knowledge to the test. Modules may also have quizzes. All work is accessible online and is marked online. This streamlined format is designed to support your busy schedules. The contact session takes place on Go To Meeting. During this video conference you can compare answers with other organisations, share best practice as well as get feedback on your work.

Both the course work and the webinar are mandatory for achieving the module.

Cost

£50 per delegate for members (£60 for non-members). Alternatively, members can book all nine sessions of Vital Skills in Befriending for £440. When booking the nine-course package, use the discount code 'v1tal' at checkout to obtain your discount.

Members book online – Login | Join Now
We also accept training course bookings for non-members. If you would like to book a place on this course, please email admin@befriending.co.uk.